Shipping policy

Welcome to Mats4Africa! We are committed to ensuring a smooth and reliable delivery process for all our customers. Below is our shipping policy, designed to give you clarity and confidence when ordering from us.

Shipping Duration

  • Our standard shipping time is typically 7 days for items that are in stock. We strive to meet this timeline consistently; however, please note that this is an estimate and not a guarantee.

Stock Availability

  • Shipping timelines are subject to the availability of items. In the event an item is out of stock, we will notify you with an estimated delivery time.

Insurance

  • We highly recommend opting for shipping insurance, especially for deliveries within South Africa. This insurance will help protect your purchase against loss or damage during transit.

Shipping Fees

  • Shipping fees are calculated based on the size, weight, and destination of your order. These fees will be clearly communicated to you at the time of checkout.

Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number via email. This will allow you to monitor the progress of your shipment.

Delivery Areas

  • We deliver to most areas within South Africa. If there are any restrictions or limitations regarding delivery to your area, you will be informed during the order process.

Failed Deliveries

  • In case of a failed delivery attempt (e.g., no one is available to receive the order), our courier will leave a notice and instructions for rescheduling delivery or picking up the package from a local depot.

Responsibility for Goods

  • Responsibility for the goods passes to the customer upon delivery. However, we are committed to ensuring that your order arrives in perfect condition and will assist with any queries related to the condition of your goods upon arrival.

International Shipping

  • Currently, we only ship within South Africa. Please check back for updates on international shipping options.

Changes to Shipping Policy

  • We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on our website.